A Complete Guide to Properly Address QuickBooks has Stopped Working error

If your QuickBooks desktop application freezes while working, you are confronted with the ‘QuickBooks payroll has stopped working’ error. The error usually appears when the user tries to open QuickBooks and the company file. The user gets the ‘QuickBooks not responding when opening company file’ error due to corruption in the hard drive and damaged Windows operating system. Continue reading the blog to know more about ‘QuickBooks not responding when opening’ error, its causes and solutions.

Why does my QuickBooks not open?

The following factors are responsible for the issue:

1.QBWUSER.INI file is damaged or missing.

2.QuickBooks install files are damaged.

3.The company file name is too long.

Let us walk you through the solutions given below.

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Possible Quick Fixes for when QuickBooks has stopped working

The troubleshooting solutions given below will help you fix the error:

Solution 1. Fix the damaged QBWUSER.INI file

Renaming the QBWUSER.INI file can fix the damage without affecting the data. The steps given below will help you rename the file:

1.Search for the folder containing the QBWUSER.INI file.

2.Right-click on the file and select the Rename option.

3.Change the name by adding .old at the end of the file name.

4.Also, rename the EntitlementDataStore.ecml file.

5.Open QuickBooks desktop again.

If the solution mentioned above didn’t work, proceed to the following solution.

Solution 2. Run QuickBooks Install Diagnostic tool

The tool will diagnose and fix issues with the Microsoft components. To run the tool, you need to download and install QuickBooks Tool Hub on your computer. The steps given below will help you with it:

1.Close QuickBooks.

2.Download the latest version of the QuickBooks Tool Hub.

3.Move to Downloads.

4.Then, open the downloaded QuickBooksToolHub.exe file.

5.Install the tool hub by following the on-screen steps.

6.Agree to the terms and conditions checkbox.

7.Once the installation completes, the QuickBooks Tool Hub icon will appear on the desktop.

8.Open the tool hub by double-clicking on its icon.

9.Choose the Program Problems tab.

10.Click QuickBooks Program Diagnostic tool.

11.Let the tool run. Once it finishes, reboot your computer.

We hope the troubleshooting procedure mentioned in the blog helps you fix the ‘QuickBooks has stopped working’ error. If the problem continues, get in touch with the QuickBooks support team by calling us on our toll-free number (1-(855)-856-0042).

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