Choosing the right department can be very difficult to get IT Support Companies in Kenya. Here are some questions you should ask before hiring.
Levels of Support the Company Offers
It is common for companies that offer IT support to offer different levels of services depending on budget and customer requirements. These can be, in which case you will be asked to pay per hour or a set amount. In general, this arrangement is more expensive.
Break-Fix Support
This can be calculated per hour and paid in advance or after the work is completed. It can also be paid from time to time, for example at the end of each quarter or semester or once a year.
Managed Service Support
In this case, the support company will monitor your systems aggressively to minimize the possibility of malfunction. Usually, this is equivalent to signing an annual maintenance contract.
Support Including Parts
This type of support means that the company provides free replacement/repair of hardware parts. This is a very expensive offer for support companies and very few can offer this type of assistance.
Does the Company Guarantee Any Response Time?
In a difficult situation, of course, you want the company to help within the allotted time, for which they need a guarantee. This will vary depending on the level of support you are willing to pay. In addition, this sometimes happens because the company takes longer than expected to find a specific error and fix it.
Do You Contract a Dedicated Account Manager?
The business will be aware of your business strategy and take steps to meet your IT needs. It is no exaggeration to expect one or two contacts to be treated permanently.
Do You Get a Dedicated Engineer?
It would be a bit redundant to expect you to always work with the same engineer. Companies employ a variety of engineers who specialize in different fields so that each problem is solved competently. However, this is possible if the enterprise does not use the required number of experienced hands.
How to Get Support in Case of an Emergency?
Although rare, computer-related problems do occur. When you can’t connect with the right person to help you in a situation like this, it’s really very frustrating. Some companies have an exclusive phone line, for this purpose, only someone can always answer your calls, others offer online help, and still, others offer an email address.
Conditions for Cancellation
Spend time on all terms, especially in connection with the termination of the contract, as well as with a notice period. A one-month notice period is sufficient; be careful if it exceeds this. This will help you cancel the contract quickly, as the services should be lower than expected.