Having tech support computer home repair service professional has always been the most reliable option. While onsite support is subject to some element of travel and possibly a longer wait time, the advantages outweigh the disadvantages in most cases:
It is much easier to diagnose more vague problems onsite in person than remotely. For instance, a client who calls with a problem such as a black or blue screen can likely not be helped remotely.
In general, computers which have failed completely cannot be booted up remotely and troubleshooting which requires a “safe boot” or alternative boot drive cannot occur remotely.
A computer support professional can often diagnose a problem by listening to the computer sounds and must be onsite to do this; a good example is the “click of death” sound that a failed hard drive makes.
There are many issues which simply cannot be resolved remotely, including: hardware failure, power failure and physical damage.
In short, both onsite and offsite computer support have their merits and most reputable support companies will employ either depending on the situation.
As a small business ourselves, we recognize the importance of managing day-to-day expenses. Unlike many of our competitors, we don’t make you buy support hours EVERY MONTH that you must “use or lose!” Our support options allow you the flexibility to only be charged for the time you use. Our Network Support Time Blocks DO NOT EXPIRE; The time you purchase is yours until every hour is used up, whether that takes a month, 6 months, or even a year or more.
We offer both on-site and remote support, allowing us to support you in the quickest and most efficient manner possible. Depending upon your needs and preference, ECS can function as your own in-house IT Department… or you can utilize our expertise on an as-needed basis for special one-time projects… or as with most clients, our role ends up somewhere in between those two points. You should concentrate on your business without having to worry about day-to-day technical issues.
Ongoing regularly-scheduled support is our most popular support option… scheduled visits from your dedicated Network Support Technician (weekly, bi-weekly, monthly or any schedule that works for you). Or, if you have an issue come up, we are always available to address your supp