Here’s a Quick Way to Resolve QuickBooks Outlook is not responding error

QuickBooks desktop application allows users to send documents and reports via email and to send the mails QuickBooks uses Outlook as the primary client. Outlook is a component of Microsoft Office that integrates with third-party applications and provides email functionality. However, while sending mails, users sometimes face QuickBooks error Outlook is not responding. When the error triggers, users get messages, “QuickBooks is unable to send emails due to network connection failure” or “QuickBooks is unable to send your emails to Outlook. This article will give you in-depth on ‘QuickBooks email Outlook is not responding error, its causes and solutions, so stay connected until the end.

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What are the causes behind QuickBooks Outlook is not responding error?

Knowing the reason behind the error helps you choose the most appropriate solution to fix it. Given below are some factors responsible for the error, have a look:

1.The user is not logged in as an administrator.

2.You are using an outdated version of QuickBooks and MS Outlook.

3.Partial or corrupt installation of QuickBooks.

4.The MAPI32.dll file is damaged or missing.

5.Domain admin is blocked.

In most cases, restarting the workstation resolves the error. If it didn’t work for you, proceed to the troubleshooting procedure given below.

Possible Quick Fixes for QuickBooks Outlook is not responding error

Following are some quick troubleshooting solutions to fix the error:

Solution 1. Log in as an administrator

1.Close the QuickBooks desktop application.

2.Click on the Start menu.

3.Right-click the QuickBooks icon and choose Open file location.

4.Open the folder and right-click the QuickBooks.exe file, and choose Properties.

5.Click on the Compatibility tab.

6.Mark the Run this program as Administrator checkbox.

7.Click Apply and then OK.

If the error continues, proceed to the next solution.

Solution 2. Repair the damaged MAPI32.dll file

The steps given below will help you repair the file:

1.Shut down all open programs.

2.Select the Windows Start menu.

3.Within the search field, type ‘File Explorer’ and open it.

4.In the File Explorer search bar, write C:\Windows\System32 into the search.

5.Search and open Fixmapi.exe.

6.Follow the prompt steps to run the repair.

7.Reboot your workstation once the repair completes.

8.Reopen QuickBooks and try to send an email or transaction again.

If the solution given above didn’t work, move on to the next one.

Solution 3. Configure Internet Explorer settings

Set email preferences correctly using the steps given below as QuickBooks uses Internet Explorer to run web services:

1.Close the QuickBooks desktop application.

2.Open Internet Explorer.

3.Click on the Tools and then the Settings menu.

4.Select Internet options.

5.Navigate to the Programs tab and select Set Programs.

6.Choose Set your default programs.

7.After that, select the email service you want to use.

8.Click Apply and then OK.

9.Close Internet Explorer.

If you still get the error, proceed to the following solution.

Solution 4. Check QuickBooks email preferences

1.Open QuickBooks.

2.Click on the Edit menu and choose Preferences.

3.From the menu, click Send Forms and then the My Preferences tab.

4.Choose Outlook as the email option and click OK.

5.Select the Edit menu and then choose Preferences.

6.Select Send Forms from the menu and navigate to the My Preferences tab.

7.Choose QuickBooks E-mail or Webmail, and then OK. It will turn off the preferences.

8.Follow the same steps and get back to the My Preferences tab and choose Outlook. Then select OK.

9.Close QuickBooks and all other open programs.

10.Restart your system.

Solution 5. Repair QuickBooks Desktop

Follow these steps to repair QuickBooks manually:

1.Close all open programs.

2.Back up your company file.

3.Open the Control Panel and go to Programs and Features.

4.Choose QuickBooks from the list of programs.

5.Click Repair.

That’s all about QuickBooks Outlook is not responding error. We tried our best to help you overcome the issue. Hopefully, you find the article helpful. If you face any trouble performing the steps, get in touch with the QuickBooks technical support team by calling us on our customer service number 1.800.579.9430.