Having online technical support on the site allows you to communicate with customers in real time. First of all, you need to register and install the program on the site. Seeing the chat window, visitors will be able to ask your operators a question.
But what is so special about the chat on the site? To answer this question, let's take a look at other communication tools that are popular among companies.
E-mail and phone perform roughly the same function. They allow you to exchange questions and answers relatively quickly, and the phone - in real time. Unlike these tools, the online assistant for the site not only allows you to communicate with site visitors, but also see who is currently on it. In the case of email or telephone, you will only know about the client when he writes or calls you.
You can get closer to your customers now by setting up live chat for website free here.