How to Safely Eliminate QuickBooks Error OLSU 1013?

QuickBooks error OLSU 1013 occurs when a user tries to download the latest bank transactions in the QuickBooks Online application. The error code pops up on the computer screen with an error message, stating, “An unexpected error occurred. The branding and profile servers could not be accessed.” It is seen that such bank feed errors arise when QuickBooks fails to connect with the financial institution. There can be several reasons behind the connection issue between QuickBooks and bank that we are going to discuss with you alongside their troubleshooting solutions.

Want to get rid of QuickBooks error OLSU 1013 without wasting your precious time on implementing tiresome troubleshooting procedures? If yes, don’t hesitate to reach our QuickBooks error support team by dialing (844)-932-1139.

What causes bank feed error OLSU 1013?

Down below, we have mentioned all the reasons that can cause bank feed error OLSU 1013:

1. Incorrect Internet Explorer security settings are preventing QuickBooks from connecting to the financial institution.

2. The financial institution has changed their service offering to Web Connect.

What should you do to resolve QuickBooks error OLSU 1013?

Solution 1) Manually change the Internet Explorer security settings

1. Open the Internet Explorer browser.

2. Click on the Gear icon ( the Tools menu located at the upper-right corner of the screen)

3. Choose the Internet Options option from the drop-down menu.

4. Go to the Advanced tab.

5. Under the Security section, look for the TLS 1.2 checkbox and make sure that it is checked.

6. Click on the OK button to close down the Internet Options window.

7. On the keyboard, press Alt + F4 keys together to close down the Internet Explorer browser.

8. Restart the computer.

9. Open QuickBooks Desktop and try to download the bank transactions.

Solution 2) Manually import the bank transactions to QuickBooks Online via Web Connect

1. Open the internet browser and visit the website of your bank.

2. Sign in to the bank’s website using the username and password of the bank account.

3. Download the latest bank transactions in the .qbo format by following the bank’s instructions you see on the computer screen.

4. Open the QuickBooks Online application.

5. From the left panel, select the Banking menu.

6. Choose the Bank Feeds option from the drop-down menu.

7. Click on the Import Web Connect Files option and then choose the bank transactions that you have downloaded in the .qbo format.

8. After selecting the .qbo file, select the Open option.

9. When prompted, select the Use an existing QuickBooks account option and then click on the OK button.

10. Once you receive the message saying that the data has been successfully imported to QuickBooks, click on the OK button.

Conclusion: 

Even after implementing all the troubleshooting solutions mentioned above in the post, if you can’t fix QuickBooks error OLSU 1013, then the QuickBooks Desktop version you are using might have been outdated. We suggest you update the QuickBooks Desktop application to the latest release and see whether this fixes the error or not. You can also get the error resolved immediately by getting in touch with our QuickBooks error support team at (844)-932-1139.