QuickBooks Desktop application comes with the most efficient features, including payroll services that let businesses file taxes, pay their employees, and manage benefits. To use these services significantly, users need to update them. However, while downloading the payroll update, users sometimes encounter QuickBooks error 15215. The error pops up on the screen with a message, “Error 15215: Unable to verify digital signature. The error generally occurs due to conflict with another program running in the background. Let us discuss more about QuickBooks update error 15215, its causes, and solutions down below.
Are you frustrated by encountering QuickBooks error 15215 over and over again? Get troubleshooting assistance from the QuickBooks technical support team by calling us on our helpline number +1-800-417-5147
Root causes of QuickBooks update error 15215
Check out the list of causes given below before proceeding further:
1. The Windows feature to verify the digital signature is not working.
2. Some background application that requires lots of bandwidth is preventing QuickBooks from connecting to the server.
3. Inappropriate firewall settings blocking the connection between QuickBooks Desktop Payroll and the update server.
Now that you know what prompts the error, follow the troubleshooting solutions given below to fix the error.
Steps to Troubleshoot & Fix QuickBooks payroll error 15215
Solution 1. Set Internet Explorer to Use TLS 1.0 security protocol
1. Quit QuickBooks Desktop.
2. Open Internet Explorer and select the Tools menu.
3. Next, select Internet Options and go to the Advanced tab.
4. Under the Settings section, uncheck the Use TLS 1.1 and Use TLS 1.2 options.
5. Tick the Use TLS 1.0 checkbox. After that click OK to save the changes.
6. Close Internet Explorer and restart your computer.
7. Start the QuickBooks Desktop application.
7. Try to download the QuickBooks payroll update again.
If changing the Internet Explorer settings doesn’t fix the error, try the next solution.
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Solution 2. Switch your computer to Selective Startup mode and restart Windows
1. Tap the Windows and R keys together on your keyboard to open the Run window.
2. Within the Run dialog box, type MSConfig and click OK.
3. When the System Configuration Utility window appears, mark the Selective Startup option.
4. Deselect the Load Startup Items option and click OK to save the changes.
5. When prompted, restart your computer and then run QuickBooks.
6. Download the latest tax table.
7. Now, go back to the System Configuration Utility window and choose Normal Startup.
8. Click OK and restart your workstation.
If you still get the same error message, follow the next solution.
Solution 3. Give admin rights to QuickBooks
By giving admin rights to QuickBooks, you are allowing QuickBooks to prioritize other applications in Windows. Follow the steps given below to run QuickBooks as Windows Administrator:
1. Close QuickBooks Desktop and right-click its icon.
2. Click the Run as Administrator option.
The above blog covered primary causes and basic troubleshooting techniques to resolve QuickBooks error 15215. We hope you find it helpful in resolving the error. If it continues, contact the certified QuickBooks expert’s team by dialing our customer support number +1-800-417-5147.
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