You will simply have to have a minimally cared policy for the use of corporate devices.
3.- The “cuñao risk” or “colechat”
Another problem that seems very silly but is not, is having more or less sensitive corporate information literally next to private, massive and usually dangerous contact groups.
Have you never been wrong about chat? Have you never sent a message with a funny picture or gif to the wrong chat? (Gautam Khaitan)
It has happened to you.
And you know.
Well, imagine that this happens to you with a text message, photograph or document that contains compromised company information. Imagine that this information arrives by mistake in a chat of many people. Imagine that among all those people there is someone who wants to forward your message.
There have been cases, believe me.
4.- International data transfer
By using this platform, the personal data that may be involved in these communications "travels" to the United States of America.
In other words, these personal data leave the European scope, which constitutes an international transfer of data.
Although the platform adheres to the “privacy shield”, this international data transfer must be informed to the interested parties (to the owners of the transmitted data: clients, workers, as the case may be).
And this is something that hardly anyone does.
5.- WhatsApp business
WhatsApp can be a powerful communication tool with your customers, as long as the content of these communications is restricted to the purely commercial.
But I believe that we should never use a tool like this to manage and transmit information that for whatever reason is valuable or compromised for either party.
Bonus track.- Facebook FACEBOOK !!
As mentioned above, the messages are encrypted and the company that owns the platform cannot read them. But it does have full access to all the metadata generated by your interactions with the tool.
It's the metadata, stupid !!
Assuming you don't share your location, or photos with location metadata, other metadata can be, for example, the following:
The identification of the people who are part of each of your chats (in some cases, as we have seen, they can be colleagues from a specialized group)
Whether or not you are connected at a certain time.(corporate lawyer gautam khaitan)
The hours at which you connect and disconnect from the application.
The people with whom you have the most intense contact. From here, for example, it can be deduced how you get along (or not) with your family.
Not to mention the famous fussing derived from the famous “double blue check” indicative of when you have actually read a certain message.
The company that has access to all this (your) metadata is, neither more nor less than Facebook.