What does QuickBooks error 15311 mean and How to Fix it?

If you are getting QuickBooks payroll error 15311 while downloading and installing the most recent QuickBooks desktop and payroll update, it indicates the digital signature feature of QuickBooks is not working. The QuickBooks payroll update error 15311 comes up on the screen with a message, “Error 15311: QuickBooks could not verify the digital signature for the update file.” The firewall’s interruption while updating the software is the leading cause of error 15311 in QuickBooks. Continue reading the blog to get more information on QuickBooks payroll error 15311, its causes and solutions.

If you are getting QuickBooks error 15311 and want an instant solution for it, then get assistance from certified QuickBooks expert’s team by dialing our toll-free number (1.800.417.5147).

What are the causes behind QuickBooks error 15311?

Following are the two possible reasons behind the error:

1.QuickBooks desktop version is no longer supported.

2.There is some damage or corruption in the registry files.

Now, proceed to the troubleshooting steps given below.

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Best Possible Solutions to tackle QuickBooks error 15311

Given below are the simplest troubleshooting steps to fix the error:

Solution 1. Get the latest update of QuickBooks

The steps given below will help you update QuickBooks manually:

1.Exit QuickBooks desktop.

2.Open the Windows Start menu.

3.Look for QuickBooks Desktop and right-click on its icon.

4.Choose the Run as administrator option.

5.When the No Company Open screen appears, go to the Help menu and click Update QuickBooks Desktop.

6.Go to the Options tab.

7.Click Mark All and then Save.

8.Move to the Update Now tab and mark the Reset Update checkbox.

9.To start the download, click on Get Updates.

10.Reopen QuickBooks Desktop after installation completes.

11.Click Yes to start the installation.

12.Restart your workstation.

If the error continues, try the next solution.

Solution 2. Reinstall Digital Signature certificate

Follow these steps to install the certificate again:

1.Close QuickBooks Desktop.

2.Search for QBW32.exe file in Windows. Its location is C:\Program Files\Intuit\QuickBooks.

3.Right-click the QBW32.exe file, and choose Properties.

4.Click the Digital Signature tab.

5.Select Intuit, Inc. from the signature list.

6.Click Details.

7.From the Digital Signature Details window, click View Certificate.

8.Next, go to the Certificate window and click Install Certificate.

9.Click Next and then Finish.

10.Restart the computer and reopen QuickBooks.

11.Try to download the update again.

We hope the troubleshooting procedure mentioned above helps you fix QuickBooks error 15311. If you are facing any trouble following the steps, then contact the QuickBooks support team by calling us on our helpline number (1.800.417.5147).

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