A chatbot is a program designed to interact with customers. It can simulate seamless conversations with customers and usually exist on Facebook Messenger, Siri, WeChat, Telegram, SMS, Slack, Skype, and many more. Chatbots transform the way people interact with the internet - from a series of self-initiated tasks to a quasi-conversation. The chatbot welcome message enhance the customer purchasing experience because it allows customer to chat with the right person who have knowledge about product or service.
Types of Chatbots
There are two types of chatbots: one that works based on rules and a more advanced version that uses machine learning or artificial intelligence. A rules-based chatbot can only respond to specific commands. The other guy works with artificial intelligence and becomes smarter as he learns from different conversations.
Chatbots example
More and more people start using sites that have a chat option. Virtually any site or application can be turned into a bot. Here are some interesting examples of how they are currently used:
• Bot Weather - This allows you to get weather updates whenever you ask.
• Bot News - Helps you stay up to date with news or topics that interest you.
• Bot Scheduling - This allows you to schedule a meeting with someone on the Facebook Messenger.
• Bot Product Suggestion - Provides product suggestions based on wishes (color, style, etc.)
• Bot Finance allows you to record your accounts, such as your current balance and most recent transactions.
• Bot Customer Support - Provides answers and addresses customer complaints or tracks the status of an order.
• Pizza Ordering Bot - Allow you to easily build a new pizza (or reorder your favorite pizza) and track your order.
These are just a few examples of how people currently use chat sites. There are almost unlimited possibilities for what can be done with them.
Chatbots for business
Many people use chats for their business. Even small business owners are now using artificial intelligence (AI) innovation to improve their day-to-day operations, connect with consumers and increase sales.
However, not all businesses are the same. It is ideal to have a chatbot if your business falls into any of the following categories:
1. Receive many requests that are similar to each other
You can gather the typical questions your employees need to answer from time to time and create a pocket to answer these frequently asked questions. In addition, most e-commerce stores hire chatbots to provide details on return policies, warranties, and related information.
2. Sell products that are low involved.
Low-involvement goods and services do not require much time and effort to make a decision, such as cosmetics, food, and everyday household items. In general, customers do not spend much time comparing the features of these products. Therefore, you can have a bot that immediately understands what the customer wants and offers suggestions without human interaction.
3. It is an extremely competitive niche.
Customers most likely choose the seller that makes it easier to get a product. For example, you can have a bot that can provide information any day or time of the week. In addition, many customers prefer not to talk on the phone these days.