What is QuickBooks Error ol-393 and What To Do About It?

QuickBooks online banking error ol-393 occurs when the user tries to connect with the bank or financial institution and download the transactions in the QuickBooks desktop application. The user may get the QuickBooks error message OL-393 because of communication issues between QuickBooks and the bank. Damage or corruption in the company file can also lead to QuickBooks error code OL-393. To know more about the OL-393 QuickBooks error, its causes, and solutions, read the article till the end.

If you are getting QuickBooks error ol-393 and want to fix it right away, we suggest talking to certified QuickBooks experts by dialing our toll-free number (855)-526-5749

What causes QuickBooks error code ol-393 to appear?

Following are the factors behind QuickBooks online banking error ol-393:

1.The bank or financial institution website is under maintenance.

2.QuickBooks desktop application is outdated.

3.Poor network connection leading to connectivity issues.

4.A damaged company file can also be the reason.

Let’s proceed to the solutions given below in order to fix the error.

Best Possible Solutions to Fix QuickBooks Online Banking Error 15222

Given below are the most effective troubleshooting steps that will help you fix OL-393 QuickBooks error:

Before proceeding, we suggest taking a backup of the company file using the steps given below:

1.Open QuickBooks and click on the File menu.

2.Choose Switch to Single-user mode.

3.Move to the File menu again and select Back up Company.

4.Next, choose Create Local Backup.

5.Within the window, click Local Backup and then Next.

6.Now, move to the Local Backup Only section and click Browse and choose a location to save the backup file.

7.You can also choose the number of backups you want to keep.

8.Click Save it now and then Next.

Let’s walk through the troubleshooting:

Solution 1. Set up a test company file

By creating a test file, we will be able to find whether the problem is with the bank or QuickBooks:

1.Open QuickBooks and click on the File menu.

2.Choose New Company.

3.Then, click on Express Start or Start Setup.

4.Move to the Setup window and fill up the required fields.

5.Next, select Create Company and then the Start Working option.

If you still get the same error, it indicates the bank connection issue. If you don’t get any error message, there is something wrong with the QuickBooks, and you need to continue with the troubleshooting solutions.

Solution 2. Update QuickBooks to its latest version

1.Close QuickBooks and the company files.

2.Click on the Windows Start menu.

3.Look for QuickBooks desktop and right-click on it.

4.Select the Run as Administrator option.

5.Move to the Help menu and click on Update QuickBooks Desktop.

6.Click on the Options tab and then Mark All.

7.Select Save.

8.Move to the Update Now tab and mark the Reset Update checkbox.

9.Click on Get Updates to start the download.

If the OL-393 QuickBooks error persists, move on to the next solution.

Solution 3. Re-establish Online Banking connections

If the problem is arising due to connection issues, reconnecting with the bank account can fix the issue:

1.Open QuickBooks and hover over the Lists menu.

2.Choose Charts of Accounts.

3.Select Include Inactive from the bottom menu.

4.Next, turn off the bank feeds for all the accounts.

5.Restart QuickBooks and turn on the bank feeds.

That’s all about QuickBooks error ol-393. We hope you find the article informative and helpful in resolving the issue. If the problem persists, get in touch with the QuickBooks support team by calling us on our helpline number (855)-526-5749.

Read More:QUICKBOOKS ERROR OL-393: 5 STEPS TO RESOLVE THIS PROBLEM