The Importance of Tracking Customer Service Performance

As a manufacturer or distributor, when you consider hiring third-party freight Distribution Centers Near Me to improve your supply chain and make their business more profitable, your ultimate goal is to maximize customer service—quality supply. Better customer service is an essential indicator of performance that sets a company apart from its competitors. However, providing good customer service is as important as getting it. You are a customer of 3PL, and as a service provider, it is the responsibility of 3PL to keep our customers happy.

Customer service is standard, with no discounts.

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Provide the following to the logistics provider:

1- Active Customer Service: A good 3PL will always be available in search of common issues like freight invoice auditing and freight claims. It would be best if you considered checking them regularly to make sure your demands are met.

2- Work with you and your customers: How does 3PL handle inbound logistics? They should provide freight routing services and keep you informed through self-tracking reports and leading e-mail bills.

3- Powerful logistics technology: Cloud-based self-service TMS (Transportation Management System) should be provided to manage multiple carriers in one portal so that you can get minimum price or best for a particular good. Choose a transit time carrier. You should gain 24/7 tracking capabilities and better visibility by showing you all their shipments in all transport modes.

Tracking customer service logistics metrics

So on whose PI do you score your 3PL? Here are some considerations:

1- A powerful transport management system or freight management software in which freight cost classification should be calculated automatically.

2- A dedicated team to handle electronic data interchange (EDI) transactions with carriers for status updates and reporting.

3. Develop flexibility in aligning yourself with your business goals through the ability to understand and offer customs service.

4- Knowledge of the industry and skills to suggest improve strategies to improve your supply chain.

5- Transparency in operations and access to high-level management.

As a ship, you should let third-party service providers decide on these capabilities to improve, monitor, and smooth your supply chain to adapt the network to changing business trends. Improvements can be suggested Ecommerce Fulfillment Services.