How to Permanently Stop QuickBooks Error OL-393?

QuickBooks error message OL-393 generally pops up on the screen while downloading transactions in QuickBooks Desktop and trying to connect with the bank. The error usually occurs when the company data is damaged or there is some connection problem between QuickBooks and the bank. When the error triggers, a message box comes up from the financial institution telling users that the error might appear due to changed account info or they have not turned on online services. To get detailed information on QuickBooks online banking error OL-393, continue reading the article till the end.

If you are looking for an immediate solution to resolve QuickBooks error OL-393, then contact the certified QuickBooks expert’s team by calling us on our toll-free number (1.800.579.9430)

What leads to QuickBooks error OL-393?

There are several reasons behind the error. Take a look at some of them given below:

1. The user has entered incorrect login credentials while signing into QuickBooks.

2. The bank’s website is under maintenance.

3. Communication issues between QuickBooks and the financial institution.

4. Network issues while opening the bank’s website.

As of now, you are well versed with the reasons behind the error. Let us walk you through the troubleshooting solutions in order to fix the error.

Best Possible Solution for QuickBooks Error OL-393

Following are the four most effective solutions to fix the error. Before proceeding to the troubleshooting procedure, take a backup of your company file using the steps given below:

1. Open QuickBooks desktop.

2. Go to the File menu and choose Switch to Single-user mode.

3. Click on the File menu again and select Back up Company.

4. Next, select Create Local Backup.

5. Within the window, select Local Backup and then Next.

6. From the Local Backup Only section, select Browse and select the location where you want to save your backup company file.

7. Click OK and then Save it now.

Now, move on to the solutions:

Solution 1. Make a test company file

Creating a test file will help find if the problem is with QuickBooks or your bank:

1. Open QuickBooks.

2. Go to the File menu and choose New Company.

3. Click Express Start or Start Setup.

4. Within the setup window, enter the required details.

5. Click Create Company and then the Start Working option.

If you still get the same error, it means the problem is with the bank connection. You need to reset the bank connection.

If you don’t get any error, the problem is not with the bank. Continue with the troubleshooting solutions.

Solution 2. Refresh all online banking connections

Refresh the bank connections by following the steps given below:

1. Open QuickBooks online.

2. Move to the Lists menu and choose Charts of Accounts.

3. Next, click Include Inactive.

4. Turn off Bank Feeds for all active and inactive bank accounts.

5. Close and restart QuickBooks.

6. Now, turn on the bank feeds.

If the OL-393 QuickBooks error continues, try the next solution.

Solution 3. Refresh bank connection

Follow the steps listed below to refresh your online banking connection:

1. Turn off Bank Feeds of the account you are having issue with.

2. Now, turn on bank feeds. It will refresh QuickBooks connection with the bank.

If the QuickBooks error code OL-393 persists, proceed to the next solution.

Solution 4. Fix company file data

Repair the company file data with the help of the Rebuild Data tool. It will automatically fix minor company file data issues:

1. Open QuickBooks and go to the File menu.

2. Select Utilities and then Rebuild Data.

3. Let the tool repair your file. It may take some time.

4. When the tool finishes, click OK.

5. Click on the File menu again.

6. After that, hover over Utilities and select Verify Data.

7. Let the tool check your file for data issues.

8. If QuickBooks find any problem with the company file, select Rebuild Now.

That’s all about QuickBooks error OL-393. We tried our best to help you resolve the issue. Hopefully, you find the article informative and helpful in resolving the error. If the problem continues, we suggest getting in touch with the QuickBooks technical support team by dialling our customer care number (1.800.579.9430). They will assist with some advanced troubleshooting for the same.