What is QuickBooks error 15311? Causes and How to Fix it

QuickBooks payroll tax table update error 15311 occurs when the user tries to install QuickBooks desktop updates. The error pops up on the screen with an error message, “Error 15311: QuickBooks could not verify the digital signature for the update file.” The error usually occurs when the QuickBooks payroll subscription is inactive or Windows cannot verify the digital signature for the QuickBooks desktop. Continue reading the blog if you want to know how to fix update error 15311 and why it appears.

If you are getting QuickBooks error 15311 and want an immediate solution for it, then get assistance from the QuickBooks support team by calling us on our toll-free number (1.800.579.9430)

Causes behind QuickBooks error 15311

The error comes up due to the following reasons:

1. Partial or corrupt installation of QuickBooks due to poor network connection.

2. The QuickBooks desktop version you are using is no longer supported.

3. Damage or corruption in the QuickBooks registry files.

Now, proceed to the solutions given below to fix the error.

Quick Troubleshooting Solutions for QuickBooks error 15311

Check out the most effective troubleshooting steps to fix the problem:

Solution 1. Ensure QuickBooks desktop is updated

If QuickBooks is out-of-date, follow the steps given below to download its latest update:

1. Close QuickBooks desktop application.

2. Open the Windows Start menu.

3. Look for QuickBooks Desktop and right-click on its icon.

4. Choose the Run as administrator option.

5. When the No Company Open screen appears, go to the Help menu and click Update QuickBooks Desktop.

6. Go to the Options tab.

7. Click Mark All and then Save.

8. Move to the Update Now tab and mark the Reset Update checkbox.

9. To start the download, click on Get Updates.

10. Once the installation completes, restart QuickBooks.

11. Click Yes to start the installation.

12. Restart your computer.

If the error continues, try the next solution.

Solution 2. Try to install QuickBooks in safe mode

Follow the steps given below to install QuickBooks in selective startup mode:

1. Switch to Selective startup mode.

2. Clean install QuickBooks desktop.

3. Uninstall QuickBooks:
- Open the Windows Start Menu.
- Open Control Panel.

- Select Programs and Features or Uninstall a Program.

- Choose the version of QuickBooks Desktop from the list of installed programs.

- Click Uninstall/Change and follow the prompt instructions.

4. Download and install QuickBooks Tool Hub.

5. Open the QuickBooks Tools Hub.

6. Choose Installation Issues.

7. Click Clean Install Tool.

8. Let the tool run to fix the issues.

9. Install QuickBooks.

10. Turn back to Normal startup mode.

We hope the solutions mentioned in the blog help you fix QuickBooks error 15311. If the issue persists, contact certified QuickBooks professionals by dialing our customer care number (1.800.579.9430).